DOLLY FAQ + POLICIES


NO EXCHANGES. RETURNS ARE ACCEPTED ONLY WITHIN 14 DAYS FROM THE DATE OF DELIVERY.

WE DO NOT ACCEPT RETURNS ON SWIMWEAR. 

WE DO NOT PROVIDE RETURNS LABELS, A RETURN IS COVERED BY THE CUSTOMER AND ONLY REFUNDED FOR THE ITEM ONCE RETURNED AND RECEIVED BY US.

DOLLY WILL NOT PAY CUSTOMS CHARGES TO RECEIVE A RETURN PARCEL - PLEASE ENSURE THE RETURN IS SENT BACK TO US AS A 'GIFT' NOT A 'GOOD'.

RETURNS WILL BE FULLY EXAMED BEFORE PROCESSING A REFUND, WE HAVE THE RIGHT TO DECLINE A RETURN IF WE THINK IT IS NOT IN ACCEPTABLE CONDITION.

PLEASE USE A TRACKED SERVICE WHEN RETURNING AN ITEM, IF THE ITEM IS LOST IT IS NOT OUR RESPONSIBILITY.

TRACKING AN ORDER IS THE RESPONSIBLY OF THE CUSTOMER. 

IF AN ORDER IS SENT BACK TO US DUE TO FAILED DELIVERY/CUSTOMS NOT PAID/INCORRECT ADDRESS/REFUSED YOUR ORDER WILL NOT BE RE SENT. YOU WILL BE REFUNDED ONLY FOR THE ITEMS IN YOUR ORDER NOT SHIPPING FEE.